Shipping Policy

  1. Shipping Method:

    We offer shipping across the United Kingdom and United States. All orders are carefully prepared and dispatched using reputable courier services to ensure your artwork arrives safely and securely.

    Delivery times may vary depending on your location, and tracking details will be provided once your order has been dispatched.

  2. Processing Time:

    For UK orders, Express orders are typically processed within 24 hours and dispatched for delivery within 1–3 business days after payment confirmation. Standard UK orders are processed within 48 hours and dispatched within 3–5 business days.

    For USA orders, all orders are processed within 48 hours, with delivery typically taking 3–5 business days after dispatch.

    Please note that during peak seasons, promotional periods, or exceptionally busy times, processing and delivery times may vary.

  3. Shipping Rates:

    We offer free standard shipping on all orders across the UK and USA. There are no additional standard delivery charges, and any available upgraded shipping options will be clearly displayed at checkout before payment confirmation.

  4. Estimated Delivery Time:

  • Standard Delivery: Estimated delivery times for standard shipping within the UK range from 3 to 5 business days from the date of dispatch. 

    For USA orders, estimated delivery times are typically 4–7 business days from the date of dispatch.

  1. Order Tracking:
    Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can track your package using the tracking number provided.

  2. Delivery Address:
    Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses due to customer error.

  3. Delivery Attempts:
    Our courier service will attempt delivery to the provided address. If no one is available to receive the package, they may leave it with a neighbour, in a safe place, or at a courier access point. If delivery is unsuccessful, a delivery attempt card will be left, and you may need to arrange re-delivery or collection from a local depot.

  4. Missing or Damaged Items:
    In the rare event that your order is missing or arrives damaged, please contact us within 48 hours of receiving your package. We will investigate the issue promptly and take appropriate action to resolve it.

  5. Returns and Exchanges:
    For information on returns and exchanges, please refer to our Returns Policy.

  6. Contact Information:
    If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team at info@elnoure.com